Description
The Call Centre Soft Skills Training Manual is a complete training and performance toolkit for modern contact centres.
It combines communication skills, CX methodologies, inbound and outbound mastery, complaint handling, QA and KPIs into one practical, easy-to-use manual.
Perfect for onboarding, coaching, and upskilling agents to deliver confident, professional customer experiences on every call.
What’s Inside
7 Professional Training Modules
Inbound & Outbound Call Mastery
Communication & Emotional Intelligence
Complaint & De-escalation Skills
QA Scorecards & KPI Tracking
Final Exam + Certificate of Completion
Agent Self-Assessment & Coaching Tools
Reviews
There are no reviews yet.