Last Updated: 25 January 2024

At Documentfactory.co.za, we are committed to fostering an inclusive and respectful community. This Anti-Discrimination and Hate Speech Policy outlines the guidelines and expectations for all users, including buyers, sellers, and visitors, to maintain a safe and welcoming environment on our platform.

1. Prohibited Actions

1.1. Discrimination: Discrimination against individuals or groups based on race, ethnicity, nationality, gender, sexual orientation, religion, disability, or any other protected characteristic is strictly prohibited.

1.2. Hate Speech: Any content that promotes or incites violence, harassment, or discrimination against individuals or groups based on their protected characteristics is not allowed.

1.3. Offensive Symbols: The use of symbols, images, or language associated with hate groups or offensive ideologies is strictly prohibited.

2. Content Guidelines

2.1. Product Listings: Sellers must ensure that product listings do not contain discriminatory language, symbols, or images.

2.2. Storefront Content: Sellers are responsible for maintaining a storefront that promotes inclusivity and avoids discriminatory content.

2.3. Communications: All communications on Documentfactory.co.za, including messages, reviews, and comments, must adhere to the principles of respect and inclusivity.

3. Reporting Violations

3.1. Users who encounter content that violates this policy are encouraged to report it to Documentfactory.co.za immediately.

3.2. Reports can be submitted through the platform’s reporting tools or by contacting Customer Support.

4. Investigations and Enforcement

4.1. Documentfactory.co.za will investigate all reports of potential policy violations promptly.

4.2. Violations may result in various actions, including content removal, warnings, temporary suspension, or termination of user accounts, depending on the severity and frequency of the violation.

5. Educational Efforts

5.1. Documentfactory.co.za may conduct educational initiatives to promote awareness about discrimination and hate speech, fostering a culture of respect within the community.

6. Community Guidelines

6.1. Users are encouraged to review and adhere to Documentfactory.co.za’s Community Guidelines, which further detail expected behavior on the platform.

7. Legal Compliance

7.1. All users must comply with local and international laws regarding discrimination and hate speech.

7.2. Documentfactory.co.za will cooperate with law enforcement authorities when required by law.

8. Updates to the Policy

8.1. Documentfactory.co.za reserves the right to update this policy at any time. Users will be notified of any changes, and it is their responsibility to review and comply with the updated policy.

By using Documentfactory.co.za, users agree to abide by this Anti-Discrimination and Hate Speech Policy. Together, we can create a respectful and inclusive community for everyone.

If you have any questions or concerns regarding this policy, please contact our Customer Support team at support@documentfactory.co.za.