Last Updated: 25 January 2024

At Documentfactory,  we value the partnership with our sellers/vendors and strive to create a fair and positive marketplace. To ensure a consistent and high-quality experience for our users, we have established the following Advertising and Marketing Policy. This policy outlines the guidelines and best practices for sellers/vendors engaging in advertising and marketing activities on the Documentfactory.co.za platform.

1. Overview

1.1. This policy is applicable to all sellers/vendors registered on Documentfactory.co.za.

1.2. Any advertising and marketing activities conducted by sellers/vendors on Documentfactory.co.za should comply with local laws and regulations.

2. Approved Marketing Channels

2.1. Sellers/vendors are permitted to engage in the following marketing channels on Documentfactory.co.za:

a. Promotional Emails: Sellers/vendors can send promotional emails to their existing customers through the Documentfactory.co.za messaging system.

b. Storefront Promotions: Utilize your storefront on Documentfactory.co.za to showcase promotions, discounts, and exclusive offers.

c. Sponsored Listings: Promote your products through Documentfactory.co.za’s sponsored listing options.

3. Prohibited Practices

3.1. Sellers/vendors are prohibited from engaging in the following activities:

a. Misleading Content: Presenting false or misleading information about products, prices, or promotions.

b. Spam: Sending unsolicited promotional communications to users.

c. Offensive Content: Displaying content that is offensive, discriminatory, or violates Documentfactory.co.za’s content guidelines.

d. Unfair Competition: Engaging in activities that harm the reputation of other sellers/vendors or the Documentfactory.co.za platform.

4. Pricing Transparency

4.1. Sellers/vendors must provide clear and transparent pricing information in all advertising and marketing materials.

4.2. Any discounts or promotions should have clearly defined terms and conditions.

5. Compliance

5.1. Sellers/vendors are responsible for ensuring that all advertising and marketing activities comply with this policy, as well as local laws and regulations.

5.2. Documentfactory.co.za reserves the right to review and remove any content that violates this policy.

6. Consequences of Violation

6.1. Violation of this Advertising and Marketing Policy may result in disciplinary actions, including warnings, temporary suspension, or termination of the seller/vendor account.

7. Updates to the Policy

7.1. Documentfactory.co.za reserves the right to update this policy at any time. Sellers/vendors will be notified of any changes, and it is their responsibility to review and comply with the updated policy.

By continuing to use the Documentfactory.co.za platform, sellers/vendors agree to adhere to this Advertising and Marketing Policy. Documentfactory.co.za appreciates the cooperation of its sellers/vendors in maintaining a positive and trustworthy marketplace environment.

If you have any questions or concerns regarding this policy, please contact our Seller Support team at support@documentfactory.co.za.