Call Centre Soft Skills Training Manual + QA & Performance Toolkit
R479,00
Train Smarter. Serve Better. Perform Stronger.
A professional call centre training manual with 7 modules covering communication, CX, inbound & outbound mastery, QA, KPIs, complaints handling, plus tools, quizzes, and certification.
Availability:
In StockThe Call Centre Soft Skills Training Manual is a complete training and performance toolkit for modern contact centres.
It combines communication skills, CX methodologies, inbound and outbound mastery, complaint handling, QA and KPIs into one practical, easy-to-use manual.
Perfect for onboarding, coaching, and upskilling agents to deliver confident, professional customer experiences on every call.
What’s Inside
7 Professional Training Modules
Inbound & Outbound Call Mastery
Communication & Emotional Intelligence
Complaint & De-escalation Skills
QA Scorecards & KPI Tracking
Final Exam + Certificate of Completion
Agent Self-Assessment & Coaching Tools
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Vendor Information
- Store Name: NABLEZ Publishing
- Vendor: NABLEZ Publishing
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